The same shopper in four systems. One profile in Luxiqlo.
Luxiqlo matches records by phone and email, merges the duplicates and builds one profile per customer with every order, channel, preference and consent choice in one place.
- Phone
- +91 ••••• 4417
- priya.s@…
- Loyalty ID
- LX-208114
- Store
- Sector 18
Every piece, and what it does.
Identity matching
Exact matching on normalised phone and email, plus loyalty IDs and app user IDs. Each merge shows which keys linked the records.
Duplicate review
Weak matches, such as same name and same pin code, are flagged for review instead of being merged automatically.
Full timeline
Store bills, online orders, app sessions, WhatsApp chats and support tickets on one timeline, newest first.
Preferences
Favourite categories, usual size, preferred store, payment method and pickup or delivery, learned from real orders.
Consent on the profile
Every channel shows its consent state, when it was given and where, so marketing teams never guess.
Profile API
Look up a profile by phone at the billing counter or in your support tool, in under 200 milliseconds.
Three steps, snapped together.
Records arrive
Each connector sends raw records with their own IDs, names and contact details.
Keys are matched
Phones and emails are cleaned and compared. Matching records join one identity graph.
A profile is built
Orders, totals, preferences and consent roll up into one profile that updates with every new record.
What is in the box.
The facts your CRM, data and legal teams will ask about.
- Match keys
- Phone, email, loyalty ID, app user ID, custom IDs
- Merge rules
- Configurable priority per source for name, address and birthday
- Unmerge
- Any merge can be reversed with one click and is logged
- Profile refresh
- Within minutes of a new record arriving
- Computed fields
- Lifetime value, order count, last purchase, favourite store and more
- Lookup API
- REST, by phone, email or customer ID
How do you handle shared family phone numbers?
You can mark a number as shared. Records on that number then stay separate unless an email or loyalty ID also matches.
Can staff at the store see profiles?
Yes, with a store role that shows a short profile view: name, tier, last visit and preferences, without exports.
Does Customer 360 replace our CRM?
No. It feeds your CRM and support tools with cleaner, merged profiles. Your CRM stays where your team works.
The pieces that fit next to it.
The last piece
Your customer base is one picture.
It is already in your POS, your store, your app and your WhatsApp chats. Connect two sources and watch the first pieces join up.
- 2sources free
- 25,000profiles free
- 0card details needed